Company policy


Review the following information about our limousine and town car service. If you have questions that have not been explained on our website please call us at 503-566-7827 or 503-983-6332 for Spanish. You may also email us a starlightlimousine06@msn.com with any questions.

 

Deposits

We require a 50% deposit to confirm a limousine or town car reservation. The deposit is refundable if you cancel your reservation 30 days or more prior to your pick up date less a $25.00 processing fee. If the reservation is canceled within the 30 day period, it will be refunded if we re-book the time to another customer, less our $25.00 processing fee. Certain exceptions may apply. Deposits may be paid by debit/credit card over the phone, check or cash. If you want to pay your deposit in cash please contact our office to make an appointment.

Payment for Limo Service

Payment for limo service can be made by credit/debit card, check,  or cash.  All limousine and town car reservations must be paid 10 days prior to the date of your trip. For reservation extensions Our chauffeurs will accept cash only, unless you have credit card information on file with our office and you authorize the additional charges. Debit/credit card payments are due 10 days prior to the date of your reservation unless other arrangements have been made with our office.

Limo Confirmations

A confirmation of your limousine or Town car service reservation will be e-mailed to you showing the dates reserved, times, pickup instructions and amount due.  Please verify the confirmation and notify us of any changes and/or corrections.  If you don’t have e-mail we will contact you by phone to confirm the reservation.

Gratuity

We add a charge for gratuity when you make your reservation except for airport transportation. Passengers who wish to give a gratuity for airport transportation may tip their chauffeur in cash.   If your limo or Town car reservation is paid in full including gratuity, no further gratuity is necessary.  If you feel your driver has done an exceptional job and want to offer him an extra gratuity, he will be happy to accept it, but it is not necessary to further tip him.  The driver will make sure you understand that the gratuity has already been collected before accepting any additional gratuity.

What Comes with the limousine or town car?

All of our limousines reservations include a professional chauffeur, fuel, glassware, napkins, ice, soft drinks and bottled water as part of your limousine rental. There is no fuel surcharge applied to our limousine and town car reservations. All fuel cost are included in the hourly price of your reservation.

Alcohol and Smoking

Adults over the age of 21 are allowed to drink alcoholic beverages in the passenger areas of our limousines and town Car. We do not allow anyone under the age of 21 to consume alcoholic beverages in our limousines or town car. You and your guest are welcome to bring alcoholic beverages to be placed in the limousine. If you wish to stop to purchase alcoholic beverages please inform the chauffeur and he will accommodate your request.

All Limos and town cars are Non Smoking

All of our vehicles are nonsmoking vehicles and this is strictly enforced. Our drivers will be happy to stop whenever you want to allow passengers outside for a smoke break, but absolutely no smoking is allowed in the limousines or town car.  If passengers smoke in the limousine or town car, we will charge $100.00 minimum (for detailed cleaning) and end the reservation.  Please be considerate and don’t smoke in the limousines.

Vomiting in the Limousine
There is a $200.00 minimum charge for vomiting (or other bodily fluids)  in the limousine and $100 if the contact area is limited to the exterior of the limousine. This is necessary due to the costly cleaning, and the time the car cannot be used. The job will immediately end and client is responsible for the full amount of booked job. When someone is sick, the client must inform the driver immediately. The driver will stop as soon as safety allows so the sick passenger can exit the limousine.

Start and End Time

Your limousine or Town car time begins when we arrive to pick you up, and ends when we drop you off at your final destination. If you live outside the Salem area, we have longer minimums for limousine or town car reservations for pickup locations outside of the Salem area. For areas more than 25 miles from Salem travel time may apply. Check with our office regarding travel times and charges.